Profile shows the phone, email, and address the agency has on file. You can read them. You cannot change them here.

Profile screen with blurred contact details and a read only household list
Open Profile. If a line is wrong, call your licensed agent. They update the agency record.
Profile account section with Call your agency and a note that the file is read only
The same page says the file is read only. Tap Call your agency for an address or household change.

FAQ

Short answers you can use on a call with your agent.

Why can I not edit my address here?

The portal is read only so it stays aligned with the agency record and the Marketplace or carrier file. An edit in one place and not the other causes wrong bills and wrong cards.

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