On iPhone, open the card first. Add to Apple Wallet shows on that card when the agency has turned it on. Android Wallet is not in this portal.

ID cards screen before any card is on file
Look under ID cards. The Wallet button is on the card itself, after the agency has added one.

FAQ

Short answers you can use on a call with your agent.

Does Android Wallet work here?

Not in this portal. Download a copy of the card or show it on the screen.

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