Card photos are uploaded from Documents, not from an email.

Documents screen with Upload insurance card, Front and Back choices, and a drop area
Choose Front or Back, drop a clear photo or PDF, then tap Upload card. Wait until you see it under On file.

FAQ

Short answers you can use on a call with your agent.

What file types work?

Use a clear photo or a PDF of the front and back. Blurry corners hide member IDs. The portal rejects files that are not an image or PDF.

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