When the agency asks for a file, send it from Documents while you are still on the call.

Documents screen with a file drop area and an empty On file list
Open Documents. Drop the PDF or photo in the dashed box. Requested files also appear under On file when the agency has asked for one.

FAQ

Short answers you can use on a call with your agent.

Does my agent see the file right away?

Yes. When the upload finishes, it lands on the agency record. Stay on the page until you see success.

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